Normal business hours are Monday-Friday, 7am-5pm CST.1420 MacArthur Drive, Carrollton, TX 75007
Our Shipping Policy:
CoffeeGIANT is committed to offering our customers the fastest and most efficient shipping methods available at a discounted rate. In appreciation of our customers who spend $50 or more, CoffeeGIANT will cover the cost of UPS GROUND shipments to any destination within the domestic 48 states. To receive this discounted shipping rate, select the "FREE Shipping via UPS Ground” shipping option as your preferred shipping method during the checkout process.
Free Shipping on orders of four (4) or more boxes K-Cups (at regular price), and all orders over $50.
When you have a project schedule, please be sure to take advantage of UPS’s expedited shipping methods. Rural and remote areas of the country sometimes experience longer delivery schedules and should be taken into account in your project planning. Your confidence in our company and services is very important to us.
CoffeeGIANT has teamed with UPS to offer customers THE BEST shipping services available. All packages shipped from CoffeeGIANT are professionally packaged in custom 200lb tested boxes. Products within packages are protected and cushioned with air bags, bubble wrap, or other effective packaging materials. All packages shipped from CoffeeGIANT are insured to assure they reach our customers. Should you receive a damaged package, contact customer service immediately. CoffeeGIANT will replace the item(s) damaged in transit and file an insurance claim with UPS to recover the cost(s) of the damaged item(s). In some cases it may be necessary for UPS to recover the damaged package for inspection. CoffeeGIANT and UPS will coordinate with the customer to resolve any issues quickly and efficiently.
Click to enlarge.
Above transit map illustrates UPS Ground service schedules in business days as of August 2011. These times are not guaranteed, but are meant to be used as a tool for planning shipments, and does not include
added time for processing, packaging, unplanned shipping delays, holidays, etc. If you are in a time crunch and need an order before a specific date, we suggest selecting an expedited delivery method during checkout, such as Next Day Air, 2nd Day Air, etc. Thank you!
Same Day Shipping Guarantee: Orders placed before 2pm CST (on regular business days) will receive same day shipping on in-stock items, or the entire order is FREE*. Your order will be professionally packaged and shipped via your selected UPS shipping method, and on its way to your door. While we cannot guarantee delivery dates and times beyond those provided by our carriers, we can guarantee that your order will be processed and shipped as quickly as possible. Orders placed after 2pm CST, or on weekends/federal holidays, will be shipped the following business day.
*The CoffeeGIANT Same Day Shipping Guarantee means we will have your order packaged and ready prior to scheduled UPS pickup at our shipping dock. Shipments are routinely processed by UPS through ‘sorting centers’, which may result in the following business day appearing as the shipment date on your UPS confirmation. For purposes of the CoffeeGIANT Shipping Guarantee, the shipment date is the date product is staged for pickup prior to the last scheduled UPS pickup of the day. Out of stock items will ship separately, once available (subject to our back-order policy procedure). Should we not meet our Same Day Shipping Guarantee as described above, you will be credited in full on the credit/debit card, or PayPal account used at time of purchase; no cash refunds will be given. Updated 02/15/2010.
When you have a project schedule, please be sure to take advantage of UPS’s expedited shipping methods. Rural and remote areas of the country sometimes experience longer delivery schedules and should be taken into account in your project planning. Your confidence in our company and services is very important to us.
CoffeeGIANT has teamed with UPS to offer customers THE BEST shipping services available. All packages shipped from CoffeeGIANT are professionally packaged in custom 200lb tested boxes. Products within packages are protected and cushioned with air bags, bubble wrap, or other effective packaging materials. All packages shipped from CoffeeGIANT are insured to assure they reach our customers. Should you receive a damaged package, contact customer service immediately. CoffeeGIANT will replace the item(s) damaged in transit and file an insurance claim with UPS to recover the cost(s) of the damaged item(s). In some cases it may be necessary for UPS to recover the damaged package for inspection. CoffeeGIANT and UPS will coordinate with the customer to resolve any issues quickly and efficiently.
When will my order ship?
Most orders are shipped the same day they are placed (see our
Same Day Shipping Guarantee). Orders placed after 2pm CST, or on a weekend or holiday will ship the next business day.
Will I get an order confirmation?
Yes, you will receive three emails from CoffeeGIANT. The 1st is confirming your order, a 2nd informing you that your order is being processed, and a 3rd letting you know your order has shipped.
Can I track my order?
Yes, when your order leaves our warehouse you will receive an email from UPS, which will contain a UPS tracking number. Using this tracking number you can track your order from the UPS website (
http://www.UPS.com/) or by order number using our
EZ Order Tracking program.
I have not received my order. Help!
While we make every attempt to ship your order as quickly as possible, delivery problems do sometimes occur. If you do not receive you order in a timely fashion, please contact us immediately. The shipper does not always notify us if there is a problem with delivery, so it is up to you to contact us so that we can attempt to resolve any delivery issues that may arise.
Can I change my shipping address?
Yes, to do so please contact the CoffeeGIANT customer service team by phone as soon as possible. If your order has already left our warehouse, we will have to request a delivery intercept through UPS. UPS charges a $10 redirect fee for this service, which will need to be collected at the time of your call. Please have your preferred payment method ready. Succesful redirect is dependent solely on UPS. CoffeeGIANT holds no responsibility for packages wrongly delivered after a package intercept has been requested through UPS. To ensure proper delivery, we recommend reviewing/correcting address before confirming your order. If you are shipping to a commercial or business address, please be sure to include company name and suite number. We do not ship to PO Boxes.
Do you ship to PO/APO/FOB Boxes?
At this time, we do not ship to PO Box addresses. For more secured delivery, we encourage you to ship your order to your place of work. Deliveries are typically made during the work day (9am - 5pm) and we do not like leave packages unattended.
At this time, we do not ship to APO or FOB addresses using UPS.
Canadian Customers
CoffeeGIANT offers a variety of options when shipping to Canada. Select from:
*These highlighted shipping options are recommended, as they cover all shipping, applicable duty/customs fees and taxes, and will provide a speedy delivery. Rates for UPS Standard to Canada do not include charges for customs clearance; customs brokerage charges, duties, and taxes will be billed to the importer by UPS.
Hawaii and Alaska Customers
We offer
UPS Ground (view our
transit map),
2nd Day Air, and
Next Day Air services to orders shipped to Alaska and Hawaii.
For questions concerning shipping please contact:
General Manager
Justin Schaffner
(972) 242-4334
Disclaimer: CoffeeGIANT reserves the right to change or amend this shipping policy and/or shipping charges on each order as may be required to compensate for over sized shipments and other individual circumstances that may arise.
Our Returns Policy:
Equipment:
CoffeeGIANT.com brewer purchases carry a 30-day Money Back Guarantee. If you are not completely satisfied with your brewer, you may return it in its original packaging to CoffeeGIANT within 30 days of purchase. Customer is responsible for return shipping expenses. Please contact our Customer Service Department at (800) 480-8071 prior to taking advantage of Money Back Guarantee. No returns will be accepted without a Return Authorization Number. Please print and complete our
Return Authorization Form, and include in your return shipment. Any equipment returned without an RA on this form will be considered ineligible for refund. Items purchased on clearance are ineligible for return/exchange. All refunds will be credited to the credit/debit card, or PayPal account used at time of purchase;
no cash refunds will be given.
Product:
Food items (including coffee, tea and hot cocoa) are ineligible for refund or exchange. Any other product may be returned for refund or exchange, given that it is in resalable condition, in original packaging, within 30 days of purchase. The customer is responsible for return shipping expenses. Please contact our Customer Service Department at (800) 480-8071 prior to returning product. No returns will be accepted without a Return Authorization Number. Please print and complete our
Return Authorization Form, and include in your return shipment. Any product returned without an RA on this form will be considered ineligible for refund. Refunded amount is the average price paid per item; if the item returned was discounted using a promotion or coupon, refund will be made for the average price per like item. Items purchased on clearance are ineligible for return/exchange. All refunds will be credited to the credit/debit card, or PayPal account used at time of purchase; no cash refunds will be given.
Damaged Merchandise:
If merchandise arrives damaged, it is to your benefit to refuse delivery and leave product with the carrier. Any product accepted with visual damage should be documented with the carrier in order for a claim to be filed. Keep the original box and packaging. You must then notify CoffeeGIANT.com within two (2) business days of the damage. CoffeeGIANT.com will then notify the carrier and arrange for an inspection and pickup of damaged merchandise. If CoffeeGIANT.com is not notified within the two-day time period then the standard return policy as posted on our website will supersede any claim of damage. Any damage not visible upon delivery must be reported within four (4) business days.
Incorrect Item Received:
If you receive incorrect product in your shipment, we ask that you notify our Customer Service team at (800) 480-8071 or
email us within two business days of receipt. After two business days, CoffeeGIANT will no longer be responsible for replacing said items.
CoffeeGIANT will not replace or exchange/refund any opened or partially consumed product. Any product returned for exchange or refund must be in resalable condition. Opened, used or damaged items will not be accepted.
Return Requirements:
All returns must have an RA obtained from
CustomerCare@CoffeeGIANT.com or by calling (800) 480-8071. CoffeeGIANT.com recommends insuring any merchandise returned and using UPS for the carrier. It is the customers responsibility to return merchandise in the condition it was received. Returns must meet the following criteria:
- Products must be unused and unopened, with no visible damage to the original packaging.
- All seals and packaging tape must be unbroken.
- The RA must appear on the shipping label, not on the inside of the packaging.
- The return must reach our warehouse within 10 days from when the RA is assigned to the customer.
- Merchandise must be properly packaged to prevent any damage in shipping.
- The return label shall be addressed as follows:
- CoffeeGIANT.com - Returns Dept
Attn: (your assigned Return Authorization)
1420 MacArthur Drive
Carrollton, TX 75007
Download the "Return Authorization Form" (263kb PDF file)
For questions concerning returns please contact:
General Manager
Justin Schaffner
(972) 242-4334
*Disclaimer: Customer bears all risks associated with merchandise after receipt thereof, including those associated with merchandise returned to CoffeeGIANT.com until receipt. CoffeeGIANT reserves the right to refuse refund or exchange on any product or equipment depending on individual circumstances.
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