Normal business hours are Monday-Friday, 7am-5pm CST.1420 MacArthur Drive, Carrollton, TX 75007
CoffeeGIANT.com is sensitive to protecting the private information that our customers and visitors provide to us. We also want you to have the opportunity to obtain interesting and useful information, products and services through CoffeeGIANT.com. The loyalty of our customers is very important to us and we hope this policy will underscore our commitment to making sure your experience with us is a good one.
This Privacy Policy describes how CoffeeGIANT.com treats information received about you when you provide information to us (for instance, by purchasing goods or services through our Web Site, subscribing to our newsletter, or by responding to our customer surveys). This policy is organized into the following sections:
Please read the Privacy Policy carefully. Our SSL certificate will encrypt all person personal information, including name, address, and credit card information. Please be aware that no computer system should be considered safe from intrusion. E-mail may pass through many computer systems, and should not be considered a secure means of communication unless encrypted. Even then, information is only as secure as the encryption method. Therefore, although we take many precautions to protect our system and our servers, we cannot guarantee the security of any data on any server, including "secure servers."
A. Customer Information
Customer information is information such as name, address, telephone number, and credit card information -- information that identifies a particular individual or business. CoffeeGIANT.com collects and stores customer information in the following ways:
As part of a customer's purchase, customers may be asked to provide their name, address, telephone number(s), company name (if applicable), and credit card or other billing information. As part of the sign up process to receive email newsletters, a customer must provide us with a valid email address.
We may use the personal information you provide us to improve our already high quality of service; to statistically analyze website usage; determine market trends, and to improve our features and the content of our sites. You would never be opted into a service you did not request.
We use other third parties to handle secure credit card transaction processing from our site. When you make purchases on CoffeeGIANT, we send your billing information as necessary for the third party to process your order.
To protect your information, our credit card processing vendor uses the latest 128-bit Secure Socket Layer (SSL) technology for secure transactions. In addition, our vendor is certified as compliant with card association security initiatives, such as the Visa Cardholder Information Security Program (CISP), MasterCard® (SDP), and Discover Information Security and Compliance (DISC).
The customer information that we collect is or may be used:
to complete an order;
to send opt-in newsletters and /or special offers;
to make sure that only CoffeeGIANT.com customers are able to access certain member-only services.
This information is kept on limited access computers and is only available to those employees who have a need to know.
We provide some information to companies that we use to perform certain functions for us -- for example, credit card numbers are sent to a credit card processing company. These companies are authorized to use this information only for the expressed purpose of completing CoffeeGIANT.com business and are not authorized to release this information to other third parties.
Occasionally, we use our customer email list to distribute opt-in only CoffeeGIANT.com newsletters or important notices to our customers.
We will share customer information with governmental authorities when legally required to do so, and may cooperate with these authorities investigating claims of illegal activity such as (but not limited to) illegal transfer or use of copyrighted material, or postings or e-mail containing threats of violence. Except under the limited circumstances described above, we do not disclose customer information to third parties.
B. Voluntary Customer Surveys
CoffeeGIANT.com may periodically conduct both business and individual customer surveys. We encourage all of our customers to participate in these surveys because they provide us with important information that helps us to improve the types of products and services we offer and how we provide them to you. Please remember that your participation in our customer surveys is voluntary.
How We Use Customer Survey Responses: We take the information we receive from individuals responding to our customer surveys and combine (or aggregate) it with the responses of other CoffeeGIANT.com customers to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products. The aggregated information may be shared with third parties.
C. Web Site Use and Navigation Information
Each time a user visits our Web Site, certain use and navigation information is collected by our servers. It tells us how our Web Site is used and navigated, including the number, frequency and duration of visits to each Web page.
Web Site use and navigation information that we collect may include the domain names of visitors who are not already CoffeeGIANT.com customers (such as "www.yourisp.com"), and of CoffeeGIANT.com customers, but it does not otherwise contain individually identifiable information about any visitor to our Web Site.
How We Use Web Site Use and Navigation Information: Like customer survey information, we use the aggregated information to improve the content and navigation features of our Web Site.
D. Cookies
"Cookies" are files stored on your computers hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized CoffeeGIANT.com features. Cookies also allow us to hold selections in your shopping cart when you leave our site without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish. CoffeeGIANT will use every effort to protect and maintain your privacy. If you have any questions regarding this policy, please contact us at any time.
E. Changes to CoffeeGIANT.com's Privacy Policy
We may make changes to this policy from time to time. We will post changes to our Privacy Policy here, so be sure to check back periodically. We may also decide to notify our customers by e-mail of significant changes.
F. Questions, Comments or Concerns
If you have any questions, comments or concerns about our Privacy Policy you may contact us via electronic mail at:
customercare@coffeegiant.com
G. Payments
CoffeeGIANT will accept payment via major credit card (American Express, Visa, Mastercard or Discover), or PayPal. We will no longer accept checks or money orders for private/residential orders, or non-bill to accounts.
Corporate Credit Accounts: All returned checks will be charged a $30 processing fee. All check fraud will be prosecuted. CoffeeGIANT will take every reasonable action to prevent credit card fraud. We have installed industry standard secure server software (SSL) to protect and encrypt all credit card information as well as address and phone numbers while they are transferred over the Internet. We will cooperate with the credit card companies fully in the event of credit card fraud. It is, however, the customer’s responsibility to report credit card fraud to the appropriate authority.
CATALOGUE NOTE: All prices are subject to change without notice please check our website for most current pricing. www.coffeegiant.com
H. Conditions of Use
Visitors to CoffeeGiant.com may use this site for browsing and purchasing products from CoffeeGIANT. You may not link to or copy information in any form without prior written notice from CoffeeGIANT. Any other use of this site is prohibited.
Samplers
Regular CG 10-Pack K-Cup Sampler Bag
This pack contains ten K-Cups of the Regular variety, specially packaged by CoffeeGIANT for your tasting pleasure.May contain coffee K-Cups from Timot ...more
|
Regular
Sumatran Reserve - Fair Trade Organic Extra Bold Dark Roast
This item has been temporarily discontinued by the manufacturer, due to product shortages. Click for more information.
Socially Sound Coffee (Fair ...more
|