Normal business hours are Monday-Friday, 7am-5pm CST.1420 MacArthur Drive, Carrollton, TX 75007
Can I pick up an order from your store?
Absolutely, you may! In fact, walk-in customers can save an additional 10% on their order (not valid on machine purchases)! To find our store, search for CoffeeGIANT.com on
Google Maps, or click here:
We do recommend calling in your order ahead of time, so that we can have it packed and ready for you to take home and enjoy. Our customer service phone number is (800) 480-8071. Thank you!
What are "My Favorites", and how do I add to them?
"My Favorites" is a new feature on CoffeeGIANT.com that allows you to mark products you regularly order and enjoy for easy reordering.
To start saving favorites, click the empty heart beside an item to fill it in. This item is now added to your Favorites list!
You can also save items to a Favorites list by rating! Any item you mark with 3 or more stars will be added to a new Favorites list.
To access your list of Favorites and rated items, click the Your Favorites link at the top of the page. There you can select which list you want to view, items you've rated, and items you've marked as a favorite.
To remove an item from your Favorites list, simply click the heart again to remove the fill.
Please Note: You must be logged in to take advantage of this feature.
How do I know if an item is on back-order?
When an item is temporarily unavailable due to a back-order it will be noted on the site.
If you would like to receive an email from our system when the item is available, click the Notify Me link found below the "out of stock" warning. You must be logged in to use this feature.
What happens if an item in my order is back-ordered?
Unfortunately there are times an item within an order becomes out of stock before the order is packaged. If an item in your order becomes "out of stock" before your order is packaged for shipment, this is a "backorder" and the following procedure will apply:
- The item will be noted as "backordered" on order packing slip and given to the Operations Manager, who will then determine how the order will be handled -- i.e.; hold entire order, or ship available items. Holding entire order is based on anticipation of inventory replenishment, and cost to ship.
- Customer will be notified of back-order and the anticipated time of shipping.
- When inventory has been replenished, all back-ordered items are shipped. Items should be restocked and available within a 2-week period.
Please note: only back-orders of four or more items will be fulfilled. Back-orders of three or fewer items will be credited back to the credit/debit card, or PayPal account used at time of purchase; no cash refunds will be given.
What is SMS notification?
SMS is order status notification on-the-go. CoffeeGIANT is the first national single-serve coffee dealer to offer Order Status Notification directly to your cell phone! When your order updates to processing or shipped, you receive an instant update on your cell phone.
Sign up for this service on the final confirmation page of the checkout process. Click the checkbox that says "I would like to receive order updates via text messages", enter your mobile phone number and select your wireless provider from the list.
Once your order is confirmed, you will receive a text message that asks you to reply and confirm that you in fact wish to receive text message alerts. Receiving SMS text messages will know exactly when your order is packaged, ships and arrives! You will also receive status updates by email, for your records.
This service comes free to you from CoffeeGIANT, however standard text messaging rates still apply. Text message alerts are limited to ten (10) text messages per mobile number, per month. SMS updates are received on an order-by-order basis. For each order that you wish to receive these updates on-the-go, please check the box during checkout. Your contact information should be re-populated from previous use. If it does not automatically re-populate, please re-enter. Thank you!
What is a K-Cup/Pod/T-Disc/Fresh Pack?
Most single-serve beverage systems are proprietary-based, meaning the capsules to use are specifically created for this one machine type.
K-Cups: The Keurig® single-cup brewing system uses a special packaging for coffee, tea and hot cocoa called K-Cup® portion packs or "K-Cups®". Each K-Cup is an airtight, mini-brewer that locks out oxygen, light, moisture and humidity while locking in freshness and flavor.
Coffee Pods: Coffee pods (also called coffee pads) are pre-packaged ground coffee beans in their own filter and are meant for use only in one-cup pod brewers (Grindmaster OPOD/GPOD, Melitta, and the My Cafe line, plus many more). While these may be steeped in hot water as you would a tea bag, this method is not suggested as it misses one very important factor in the art of coffee brewing: turbulence (other factors include time to brew and given temperature to ensure proper extraction).
T-Discs: The Tassimo® Disc (T-Disc) is designed to work exclusively with the Tassimo system. Each T-Disc contains a precisely measured amount of coffee, tea, chocolate or concentrated milk, and is sealed to protect the precious flavors inside. When you insert the T-Disc, the system reads the bar code printed on the label. It automatically calculates the amount of water needed, brewing time, and temperature to prepare the perfect beverage. All the brewing happens inside the T-Disc using a unique inverse flow. Your beverage pours directly from T-Disc into the cup so you can prepare different drinks, one after the other.
Fresh Packs: Flavia® has been satisfying the individual tastes of coffee and tea drinkers for over 20 years. Flavia® was the first to introduce Brew-by-Pack to the home and office, and the first to introduce authentic cappuccino and mochaccino and chai latte. The Flavia® fresh pack brews directly into the cup with no cross-over of flavor from the previous drink. FLAVIA® is a registered trademark of Mars, Incorporated, known for brands that include M&M’S®, SNICKERS®, UNCLE BEN’S®, and MILKY WAY®.
Do I need a home or office Keurig machine?
Keurig recommends all offices use UL approved commercial equipment for non-household uses. Due to the differences in intended use and design between our UL Commercial Use brewers and our UL Household Use brewers, Keurig does not honor warranties on products used outside of the UL authorized certification. This means, for instance, that a household use certified product used in a commercial setting is not covered under our warranty.
Keurig Commercial Grade brewers are engineered to stand up to the toughest demands of commercial/office use. Our Commercial Grade brewers generally brew about 10 times the volume of a typical At Home brewer. Commercial Keurig brewers are UL Approved for Commercial Use, and include special construction/materials required for such approval.
CoffeeGIANT.com, the owner of this web site, is authorized to sell Keurig brand brewers and K-Cup portion packs to residential customers in the U.S. and Canada. For more information on our Commercial Services please call (800) 480-8071 or visit
MyTexomaCoffee.com for more information.
How long are the K-Cups good for?
Each K-Cup has a Best Used by Date is imprinted on the side. The Best-Used-by-Date is a guideline for optimal freshness recommended by the roaster. It is not an expiration date. The K-Cups are nitrogen-flushed, sealed for freshness, and impermeable to oxygen, moisture and light.
Are the pods on the site compatible with my brewer?
CoffeeGIANT carries Universal pods, ESE pods and Mega pods. Universal pods are meant for use in most pod brewers, and can range in size from 7-9 grams, and 55-70 mm diameter. These will work in Grindmaster GPOD/OPOD, BUNN MyCafe MCA/MCP, SunCafe H701A, Wolfgang Puck CafeXpress Single/Dual Brewers, Senseo and Melitta pod brewers.
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ESE pods are meant for use in specialized espresso brewers (E.S.E. stands for Easy Serving Espresso). These are not compatible with standard soft pod brewers, as they are only 7 grams and 45 mm. Espresso pods enable anyone to produce rich, creamy espresso consistently and conveniently without guesswork or mess. Our E.S.E. standard size espresso coffee pods feature premium coffee that has been perfectly pre-ground, pre-measured and pre-tamped then sandwiched between two pieces of biodegradable filter paper. Each espresso pod that we carry is also individually wrapped for freshness and can be used in any espresso machine designed to accept E.S.E espresso pods, like the
KRUPS XP4050.
Are Mega pods the same as regular pods?
The
Mega pod line from Baronet Coffee contain 12 grams of coffee, and will work only in select standard soft pod brewers, like the BUNN My Cafe MCA/MCP, Krups Home Cafe line, and Senseo (using the two-pod holder). Please check your brewer manual to see if these overstuffed pods will work with your machine.
What is Fair Trade?
Fair Trade Certification empowers farmers and farm workers to lift themselves out of poverty by investing in their farms and communities, protecting the environment, and developing the business skills necessary to compete in the global marketplace.
TransFair USA, a non-profit organization, is the only independent, third-party certifier of Fair Trade products in the U.S. and one of 20 members of Fairtrade Labelling Organizations International (FLO). TransFair’s rigorous audit system, which tracks products from farm to finished product, verifies industry compliance with Fair Trade criteria. TransFair allows U.S. companies to display the Fair Trade Certified™ label on products that meet strict Fair Trade standards
Fair Trade Certification is currently available in the U.S. for coffee, tea and herbs, cocoa and chocolate, fresh fruit, sugar, rice, and vanilla.
What is Organic?
Organic coffee is coffee that has been grown according to organic farming standards and techniques, without the use of artificial fertilizers, pesticides or herbicides. The term organic can also refer to farms, or products from them which incorporate socially responsible activities such as recycling, composting, soil health and environmental protections.
What is Rainforest Alliance?
The Rainforest Alliance Certified seal of approval makes it easy for consumers to know they are buying a product that has been grown or made sustainably. The companies who sell these products also make sure their customers know they are good neighbors in their communities, and that they take care of their workers and protect the environment.
Under the auspices of the Sustainable Agriculture Network (SAN), an international coalition of leading conservation groups, the Rainforest Alliance works with farmers to ensure compliance with the SAN standards for protecting wildlife, wild lands, workers' rights and local communities. Farms that meet these rigorous standards are awarded the Rainforest Alliance Certified seal.
Are your coffees Kosher?
Most of our K-Cups are Kosher Certified Pareve. The only exceptions are our hot cocoa K-Cups, which are certified Kosher-Dairy, and Twinings Tea K-Cups, which are not Kosher certified.
Below are the specific Organizations that pertain to a specific Roaster.
All of our Hot Cocoa K-Cups are certified Kosher-Dairy. Once brewed in a Keurig brewer the brewer converts from Kosher Pareve to Kosher-Dairy and any subsequent K-Cups brewed in this brewer would be classified Kosher-Dairy. If you want your Keurig brewer to remain Kosher Pareve vs. Kosher-Dairy, you'll need a second Keurig Brewer for brewing Hot Cocoa K-Cups. Using a 2nd K-Cup holder will not keep the brewer Kosher Pareve.
Accessories
Stir Sticks - 1000ct
Coffee Stirrer, Stir Stix are a coffee stirrer used to stir your cream and sugar in you coffee cup. Stir stick measures 5". 1000 coffee stirrers per b ...more
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Gloria Jeans K-Cups
Pomegranate Berry Fusion Tea K-Cups - Black Tea
Tangy pomegranate and mixed berry flavors packed with antioxidants.more
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